TD 92477GB

2009-03-18/ Ver. B

User Manual

Ascom d62 DECT Handset

12 Troubleshooting

This section contains information on how to solve common operational problems, and

warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not

solve the problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational Problems

Error or Warning Messages

Fault Probable cause Action or comment

No display The battery level is low or the

handset is defective.

Charge the battery or contact

system administrator.

No ringing The sound off icon is on, or ringer

volume set to silent, or the

handset is defective.

Long press the Sound off key,

or increase volume, or contact

system administrator.

Display shows Probable cause Action or comment

No access The network is in range, but no

access rights.

Switch handset off and then

switch it on again or contact

system administrator.

No System. The

handset beeps once a

minute (during max 30

minutes) with a low

tone followed by a

high tone (if enabled,

the vibrator also

follows the beeps).

The handset is out of coverage or

handset is defective.

Stop the beep with the Sound

off key and go into range.

Note: When re-entering the

coverage area it can take a

couple of minutes before the

handset automatically has

registered into the system.

contact system administrator.

SERVICE NEEDED

Parameters corrupt

The handset is defective. Select reset option on the

middle soft key if available or if

no reset option is available or

fault does not resolve the

handset needs repair. Note:

Display message only shown in

English.

Enter PIN code The handset’s lock is activated. Enter the required PIN code. If

PIN code lost enter new via

PDM or do a factory reset via

PDM.

Battery low, charge

now

The battery level is low. Charge or replace the battery.

Phonebook is not

available at the

moment.

The phonebook does not

respond, not available at the

moment.

Try again later or if fault

persists do a factory reset via

admin menu or PDM.

Voice mail number not

defined

There is no Voice mail number

defined in the handset.

Define a Voice mail number via

PDM.

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